Refund Policy

14-Day Refund Policy

You may request a refund within 14 days of your purchase. If the product isn't right for you, contact us within that window and we will refund you in full — you do not need to give a reason, and having downloaded the files does not affect your eligibility.

Refunds are returned to your original payment method. Once approved, they are typically processed within 5–10 business days, depending on your bank or card issuer.

How to Request a Refund

Email us at hello@elevateunity.store with the email address you used at checkout and your order or receipt number. We will confirm by email once your refund has been issued.

Our payments are handled by Paddle.com, which acts as the merchant of record for every order. You can also request a refund directly from Paddle at paddle.net. Your purchase is additionally covered by the Paddle Buyer Terms, and nothing in this policy limits the rights those terms give you.

We Will Also Resend Your Files

If something went wrong with delivery, you don't have to request a refund — tell us and we will fix it. This includes cases where:

• You were charged but never received a delivery email
• The files delivered were corrupted or unreadable

Contact us at hello@elevateunity.store and we will resend your files promptly. If you would still prefer a refund, the 14-day policy above applies.

Delivery Issues

If you did not receive your download email, please check your spam/junk folder first. If it is not there, contact us at hello@elevateunity.store and we will resend your links promptly. Download links expire after 48 hours but we can always generate new ones for you.